Pure Water Pools of Naples Claim this business
About
Pure Water Pools of Naples is a supplier located in Naples. They offer general contractor and service services. Rated 4.5 stars from 75 Google reviews.
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- Address6300 Janes Ln Ste 1, Naples, FL 34109, USA, Naples 34104
- Phone(239) 376-0028
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Reviews
I hired them to upgrade my Hayward Prologic to Omnilogic and replace one of my color logic led lights. They gave me a competitive price for both. They made it easy and were very communicative. Arrived on time when scheduled and did an outstanding job installing the equipment. I would highly recommend them for all your pool needs.
My Hayward pool heater needed service, and this team did a fantastic job. As a Hayward authorized service provider, they diagnosed the error code and went above and beyond to try to get the repair covered under warranty. When it turned out the issue required a licensed HVAC vendor, they helped locate a Hayward-recommended service provider to keep everything moving. Truly excellent, end-to-end customer service and support. Highly recommend!
Pure Water Pools Of Naples did a tremendous job at installing my new gas heater, remote spa switch, and acid washing my pool and spa. They also replaced a cracked tile and leveled a couple of deck pavers. It’s a wonderful to have my pool working perfectly again and looking so white and clean. Having them take care of my maintenance has me confident that my poor chemistry will stay balanced as necessary and keep our pool and equipment in tiptop shape. I’m very glad to have found Pure Water Pools Of Naples.
My pool heater broke down the day before my 3 grandboys arrived. Found Pure Water Pools on the internet. Called them and they actually came out the next day to repair the heater. Based on this excellent service during the Christmas holiday period I decided to move both my pool cleaning and repair to Pure Water Pools. Great privately held family company with awesome associates and owners.
Hired PWP to maintain my pool and here’s how the first week went. “We will call you Monday to let you know which day our technician will come this week” no call on Monday. I called on Tuesday. They called back Wednesday to let me know technician would be out Thursday. Thursday: no technician, but received a call apologizing as they were a man down. “Tomorrow for sure sir”. Friday…nothing until I called at about 2:30pm. “Sir, your technician will definitely be there today..they sometimes work until 5:30…you will get a text as soon as he is dispatched”…no one ever showed nor did I get a call back. Tomorrow, needless to say, I am hiring a new pool company. Things happen, but poor communication and empty promises are a killer in the service business.